Contact Us
At Sankra Casino, we're committed to providing you with the best possible support experience. Whether you have a question about our games, promotions, or need help with your account, we've got you covered.
Live Chat Support
Our live chat is available 24/7, allowing you to get in touch with us at any time that suits you. Our dedicated team of customer support specialists are here to assist you with any questions or concerns you may have. To access our live chat, simply click on the "Live Chat" button located at the bottom right-hand corner of your screen.
Email Support
If you'd prefer to contact us via email, we're always happy to receive messages from our customers. Our support team will do their best to respond to your query within a few hours (subject to volume). Please ensure that you include all relevant details in your email so that we can assist you as quickly and efficiently as possible.
Help Centre
In addition to contacting us directly, you may also find the answers you're looking for on our Help Centre page. Here, you'll be able to browse a range of frequently asked questions (FAQs) covering topics such as account verification, payment methods, and more.
Responsible Gambling Assistance
We take responsible gaming seriously at Sankra Casino. If you or someone you know is struggling with problem gambling, please don't hesitate to reach out for support. Our team will provide guidance on how to manage your play and offer information about resources available in the UK and internationally.
Technical Support
If you're experiencing technical issues while using our website or mobile app, our dedicated team of experts are here to assist you. Please contact us via live chat or email so that we can work together to resolve any problems you may be encountering.
Complaint or Dispute Guidance
In the unlikely event that you have a complaint about your experience at Sankra Casino, please don't hesitate to reach out to our support team. We take all complaints seriously and will do everything in our power to resolve them quickly and fairly.
Communication Response Expectations
We strive to respond to all customer inquiries as promptly as possible. If you've sent us an email or contact us via live chat, we'll aim to get back to you within a few hours (subject to volume). If your issue requires additional support from our team, please rest assured that we'll do everything in our power to resolve it.
Account-Security Assistance
For any questions regarding account security, including password resets or two-factor authentication, please don't hesitate to reach out. Our dedicated team of customer support specialists are here to guide you through the process and provide reassurance where needed.
Mobile and Desktop Support Accessibility
At Sankra Casino, we're committed to providing an excellent gaming experience across both desktop and mobile platforms. If you encounter any technical issues while using our website or app on your preferred device, please contact us for assistance.
Multilingual Support
We offer support in English at present, however we may expand to other languages in the future to meet the needs of a global player base.
While we strive to assist with all queries efficiently and effectively, some questions may require further review before resolution. We appreciate your patience and understanding during this time.
